SIEMENS
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Siemens NC 62 · 2016
Lifecycle Services
Spare parts services
Spare parts services during the lifecycle
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Overview
Spare parts services during the lifecycle
Siemens also provides constant support to customers after
delivery of the machines or plant. This includes spare parts,
repairs, as well as other supplementary services, and has a
positive effect on machine operating times, inventories and
costs.
When customers purchase a high-quality machine or plant, they
intend to use it as intensively as possible, preferably for three
shifts a day over many years. Under such circumstances, it is
normal for parts to fail eventually. It is essential to replace the
part as quickly as possible, because every hour of a plant stop-
page costs money. To satisfy the multi-faceted requirements in
the different areas, we have created comprehensive spare parts
services.
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Overview
(continued)
You can sign up for the spare parts service that suits your
requirements perfectly:
•
Delivery of spare parts
•
Delivery as exchange product
• Repair
•
Product upgrade service
•
General overhaul
•
Function check
•
Return of diagnostic parts
•
Stock reduction of your spare parts store
•
Extended spare part availability
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Benefits
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Optimum price/performance ratio and top quality
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Lifecycle management over the complete lifecycle
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Outstanding quality and availability of your machines and
plant using Siemens original spare parts
7
Global network and optimized logistics chains – 24 hours a
day, 365 days a year
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Additional services from Siemens
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More information
More information is available on the Internet at:
/motioncontrol/spareparts
For further information, please approach your contact at your
local Siemens office.
Contact information is available on the Internet at:
/automation/partner
■
Overview
In every industry worldwide, plants and systems are required to
operate with constantly increasing reliability. Lack of a specific
spare part can result in considerable costs. We will provide you
with the support you need to prevent a standstill from occurring
in the first place: with a worldwide network and optimum logistics
chains.
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Benefits
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New liability for defects for the spare part
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Long-term spare parts availability
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Optimum system compatibility
Operation and Maintenance
Spare Part Delivery
Exchange Delivery
Repair
Product Upgrade Service
General Overhaul
Functionality Check
Extended spare parts availability
Product upgrade service, general overhaul and extended spare
parts availability additionally prolong your machine runtimes
Modernization
G_NC01_EN_00460
Delivery of spare parts
Ordering
mode
Logistics service
Note
Standard
Cost-optimized:
Contracted shipping
company
Delivery within the normal national
delivery times through the contracted
shipping company
Plant
stoppage
Time-optimized:
Express, courier,
collection
You choose the shortest possible
delivery time for your own benefit:
• Delivery by means of collection or
courier service
• Delivery by express service
Emergency
service
Special logistics:
Courier
You can also order the spare parts from
us outside normal working hours, as well
as on weekends or national holidays
round-the-clock. Your delivery will arrive
by courier
© Siemens AG 2016