SIEMENS
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Siemens NC 62 · 2016
Lifecycle Services
SINUMERIK Manufacturing Excellence
Repair Service Contract RSC
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Overview
(continued)
Country list
A repair service is offered for the following countries:
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Overview
(continued)
Response time
The following response times apply in general whenever ser-
vices are provided under the RSC in the event of a machine
standstill:
The response time is defined as the time between Siemens
receiving the service order, technically clarified in advance by
the Customer, and the Siemens service personnel commencing
his travel to the place of performance or until troubleshooting
commences using teleservice. The response times given apply
to technically clarified service orders within the normal working
hours of the region (e.g. Monday to Friday 8:00 to 17:00) exclud-
ing public holidays.
Spare parts
Spare parts are provided from our central spare parts warehouse
or from regional spare parts warehouses using our worldwide
spare parts logistics infrastructure. All of the essential spare parts
are stocked in our central spare parts stores. Regional spare parts
warehouses are adapted to include the components specified in
the final destination certificate
1)
.
The following components are not defined as spare parts:
•
Motors: They are repaired at an authorized repair workshop
For selected motors, Siemens in Germany stocks components
for express delivery. These motors can be manufactured and
delivered within a few working days. You can obtain the
current list from your Siemens sales partner.
•
Cables: The delivery times known to you usually apply.
•
Special or customer-specific modules and components not
available from Siemens as spare parts.
The RSC shall only be processed in accordance with the terms
and conditions applying to repair service contracts (RSC).
/automation/rscagb
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Benefits
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Protection against unknown costs with a fixed price
7
RSC can be synchronized with the machine warranty period
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Planning certainty and calculable costs
7
Easier processing of servicing jobs
7
High machine availability thanks to a fast response to machine
faults (contract priority)
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Reduced downtime thanks to stored product, final destination
and contract information
7
RSC can be ordered for machine deliveries to numerous
countries
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Worldwide service infrastruture with experienced service
personnel
1)
Since the export of standard versions (components/system) is subject to a
time-consuming official approval procedure, which applies in equal mea-
sure to the supply of such components for the purpose of servicing and
spare parts supply, we offer
an export version
for individual components.
This has usually less options than the standard version of the component
and is not subject to an export authorization. Please note the
information
about export.
Continent
Country/region
Country group 1
Americas
Mexico, USA
Asia
China, India, Japan, South Korea, Taiwan, Thailand
Australia
Australia
Europe
Andorra, Austria, Belgium, Czech Republic, Denmark,
Finland, France, Germany, Great Britain, Hungary, Italy,
Liechtenstein, Luxembourg, Monaco, the Netherlands,
Poland, Portugal, Rumania, Slovakia, Spain, Sweden,
Switzerland, Turkey
Country group 2
Africa
South Africa
Americas
Brazil, Canada
Asia
Indonesia, Israel, Malaysia, Singapore
Australia
New Zealand
Europe
Bosnia-Herzegovina, Bulgaria, Estonia, Ireland, Croatia,
Latvia, Lithuania, Norway, Slovenia
Country group 3
Africa
Egypt
Americas
Argentina, Chile, Columbia, Ecuador, Peru, Venezuela
Asia
Bahrain, Hong Kong, Kuwait, Oman, Qatar,
United Arab Emirates (Dubai), Saudi Arabia, Vietnam
Europe
Belarus, Greece, Malta, Russia, Serbia and Montenegro,
Ukraine
Countries not listed, for customers with framework contracts only.
Country group
CG 1
Next working day
CG 2
Within two working days
CG 3
Depending on country-specific conditions
Countries not
listed
Depending on country-specific conditions, only for
customers with framework contracts for the price of the
individual contract.
© Siemens AG 2016