SIEMENS
8/10
Siemens NC 62 · 2016
Lifecycle Services
SINUMERIK Manufacturing Excellence
Repair Service Contract RSC
8
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Overview
RSC description of performance
Siemens AG provides for the machine manufacturer and dealer
(in the following referred to as the "Customer") at the installation
site of the machine the services specified below under Scope of
services for components from Siemens DF & PD contained in the
parts list of the RSC Certificate.
The RSC is ordered by the Customer who states the required ar-
ticle numbers that can be obtained from the Siemens sales part-
ners or found in catalogs and the Industry Mall. The Customer
receives from Siemens a certificate of delivery, which thus signi-
fies the conclusion of the RSC.
After the Customer has provided the final destination notification,
Siemens sends the Customer an RSC Certificate detailing the
place of performance and the service period.
The services to be provided by Siemens are requested via a ser-
vice order from the Customer. The service order must be submit-
ted within the service period of the RSC.
Place of performance
The specified service is provided at the installation site of the
machine (hereinafter referred to as "on-site"). This corresponds
to the country of the end customer and the latter’s full address,
as specified in the final destination notification. Services covered
by this RSC shall only be provided in those countries named
in the RSC country list.
Scope of services
The following services shall be provided:
•
Provision of service personnel
Siemens provides qualified personnel for the purpose of fault
diagnostics and/or fault correction. The services are provided
during the normal regional working hours in the country of
installation.
•
On-site fault diagnostics
Fault diagnostics applies to components from Siemens
DF & PD as stated in the parts list in the RSC Certificate.
•
Fault correction on site
Fault correction is carried out by repairing and/or replacing
defective components from Siemens DF & PD.
•
Documentation of the fault correction
A service report is prepared on-site in the language of the end
customer and shall be signed by the end customer. A copy of
the report remains with the end customer.
Contract periods / service period
The RSC is offered for the period of liability (warranty period)
of the Siemens customers to their end customers. Different RSC
periods permit various market requirements to be addressed.
The service period of the RSC begins on the date notified to
Siemens in the final destination notification when commissioning
has been completed at the end customer’s site and ends on
expiry of the selected RSC term. The beginning and end of the
service period are stated in the RSC Certificate
1)
.
RSC Certificate
The Customer is provided with an RSC Certificate once the final
destination notification has been handed over. This certificate
shall contain the contract number and essential contract data
such as machine number, machine type, parts list, beginning
and end of the service period and the place of performance
(address for the provision of services.)
Service exclusions
The following is not included in the services:
•
Complete motor spindles
•
Services cannot be provided for wearing parts after the first
12 months of the service period.
•
Machine commissioning or optimization
•
Masonry work, metalwork, breaking work and other non-
electrical work
•
Fault diagnostics and fault correction relating to faults that
have occurred as a result of:
- Non-compliance with the Siemens engineering and user
guidelines, e.g. incorrect installation or grounding and
incorrect operation or other improper treatment
- Function-critical contamination, e.g. oil, conductive
materials, rust
- Mechanical damage
- External electrical influences, e.g. effects of overvoltage,
non-reactor-protected power factor correction
- Wanton destruction
- Force majeure
1)
For example, in the case of an RSC with 12 months contract period,
maximum of 24 months from the transfer of risk (delivery of the
components).
© Siemens AG 2016