SIEMENS
15/24
Siemens D 21.4 · 2017
Services and documentation
Spare parts services
Function check
15
■
Overview
It is checked that the components function reliably.
The first step involves cleaning the component. Then all the
hardware and software/firmware enhancements are imple-
mented that are known by development, production, service and
quality management departments, as well as suppliers. Using
the comprehensive test concept of series production, all the
functions of the software, firmware, ASICs, complex and less
complex function blocks are checked.
If a fault is detected during the function check, troubleshooting
and repair will be performed at the repair price without request-
ing confirmation or interrupting the process. In the case of exten-
sive wear or damage, no repairs will be performed. A fixed lump
sum for expenses will be charged.
■
Benefits
7
The component is checked and can be deployed again
7
The component contains all the known improvements
7
The customer's own spare parts stock is up-to-date
7
Low price
■
Overview
Spare parts used for diagnostic purposes from the spare parts
store can be returned within 3 months and a credit note for up
to 85 % is issued.
For unused spare parts in their original packaging, you will
receive a credit of 100 % in which case you will be charged a
fixed price for handling.
■
Benefits
7
Can be used for diagnostics
7
Reduced spare parts inventories
7
Low costs
Return of diagnostic parts
© Siemens AG 2017