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Siemens D 31 · 2015
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Services and documentation
Repair service contract RSC
■
Overview
RSC description of performance
In the context of the repair service contract (RSC), Siemens
eliminates faults on components from Siemens Industry Sector,
I IA&DT specified in the contract (with the exception of complete
motor spindles) at the machine location on behalf of the machine
tool/production machinery manufacturer and dealer.
RSC services
•
Provision of service personnel
•
On-site diagnostics
•
Fault correction on site
•
Proof of fault correction
Diagnostics
refers to the components specified in the parts list
of the final destination certificate. Diagnostics is carried out on
the basis of a technical fault message clarified in advance by the
manufacturer or dealer with specification of the contract number.
Troubleshooting
is carried out by repairing and/or replacing
faulty components. In the event of a machine standstill, fault
correction is carried out with the response time specified for the
country group.
Siemens provides qualified personnel for diagnostics and fault
correction of our products. If mechanical work is also necessary,
this must be provided or arranged by the manufacturer/dealer.
Example: dismounting/mounting of motors or other mechanical
components.
Within the agreed contract period, faulty components which
were not older than 12 months at the beginning of the repair
service contract will be replaced free-of-charge.
The services are provided during the usual working hours in the
country of installation. Waiting times not caused by Siemens –
longer than an hour – will be invoiced separately. The service
request must be made via the organization that signed the RSC.
Spare parts
are provided from our central or regional spare parts
warehouses using our worldwide spare parts logistics infrastruc-
ture. All of the essential spare parts are stocked in our central
spare parts stores. Regional spare parts warehouses are adapted
to include the components specified in the final destination
certificate
1)
.
1)
Since the export of standard versions (components/systems) is subject
to time-intensive approval procedures by authorities, and since this also
applies to the delivery of components subject to approval in the context
of services and spare part deliveries, it is recommended that
export
versions should be used whenever possible
. This applies in particular
in cases where the control can be exported without official approval after
the machine manufacturer has installed it in a machine tool. Please note
in this regard the
Export control information
.
2)
For selected motors, we centrally stock components for fast delivery in
Germany and in the USA. These motors can be manufactured and
delivered within a few working days. You can obtain the current list from
your Siemens contact.
3)
The delivery times known to you usually apply.
The following components are not
defined as spare parts:
• Motors
2)
• Cables
3)
•
Special or customer-specific modules and components not
available from Siemens as spare parts.
Faulty components
4)
are replaced free-of-charge within the
agreed contract period. See under Service exclusions.
Contract prerequisites
•
Final destination certificate
•
Data backup at the user`s site
•
Parts lists for the individual components with article numbers
and serial numbers.
•
Access to machine/components
The manufacturer/dealer provides the final destination information
in good time prior to commencement of the contract, and ensures
that all machine data is backed up and available at the user`s site.
Particular data for the final destination certificate are: Machine no.,
machine type, machining technology, control system, drive sys-
tem, number of measuring circuits, data for OEM application, date
of commissioning at end user's site, country of end user, if possible
full address of end user and parts list of components used with
article number and serial number.
The manufacturer/dealer must ensure that the work can be per-
formed without delay and that problem-free access is provided
to the components including any software security mechanisms
(e.g. Lock-it!) for performing diagnosis/troubleshooting and that
a contact is available who can be reached at any time for soft-
ware-protected machines.
RSC certificate
As the RSC contract partner, the manufacturer or dealer is
provided with a certificate with contract number (the contract
number must be specified when requesting service) once the
final destination certificate has been handed over (prerequisite
for provision of services at the end customer site). This certifi-
cate contains the contract number and essential contract data
such as machine number, machine type, contract start date,
contract end date, and address for the provision of services.
Period of validity
The RSC commences on the date registered with Siemens for
completion of the second commissioning procedure at the end
customer site, and ends on expiry of the selected RSC period
5)
.
4)
Examples for service exclusions:
-
Non-compliance with the "Siemens project engineering and user
guidelines,
e.
g. incorrect installation or grounding or incorrect
operating characteristics
-
Function-critical fouling, e.
g. oil, conductive substances, rust
-
Mechanical damage
-
External electrical influence, e.
g. effects of overvoltage,
compensation system without reactor or line harmonics
-
Machine commissioning or optimization
-
Intentional destruction
5)
For example,
in the case of an RSC with 12
months contract period,
maximum of 24
months from the transfer of risk (delivery of components).
© Siemens AG 2014