SIEMENS
Services and documentation
Service & Support
Unmatched complete service
for the entire life cycle
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Siemens D 12 · 2012
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For machine constructors, solution providers and plant opera-
tors: The service offering from Siemens Industry, Automation and
Drive Technologies includes comprehensive services for a wide
range of different users in all sectors of the manufacturing and
process industry
To accompany our products and systems, we offer integrated
and structured services that provide valuable support in every
phase of the life cycle of your machine or plant – from planning
and implementation through commissioning as far as mainte-
nance and modernization.
Our Service & Support accompanies you worldwide in all
matters concerning automation and drives from Siemens.
We provide direct on-site support in more than 100 countries
through all phases of the life cycle of your machines and plants.
You have an experienced team of specialists at your side to
provide active support and bundled know-how. Regular training
courses and intensive contact among our employees – even
across continents – ensure reliable service in the most diverse
areas.
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Online Support
The comprehensive online infor-
mation platform supports you in
all aspects of our Service &
Support at any time and from
any location in the world.
/
automation/service&support
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Technical Support
Expert advice on technical
questions with a wide range of
demand-optimized services for
all our products and systems.
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automation/support-request
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Technical Consulting
Support in planning and design-
ing your project: From detailed
actual-state analysis, definition
of the goal and consulting on
product and system questions
right through to the creation of
the automation solution.
■
Training
Extend your competitive edge –
through practical know-how
directly from the manufacturer.
/sitrain
Spare Parts
Spare Parts
Technical
Support
Technical
Consulting
Technical
Consulting
Technical
Support
Service
Programs
Service
Programs
Engineering
Support
Engineering
Support
Training
Training
Modernization
Services
Modernization
Services
Online Support
Online Support
Field
Service
Field
Service
Optimization
Services
Optimization
Services
Contact information is available in the Internet at:
/automation/partner
© Siemens AG 2012