SIEMENS
SINAMICS G180
Services and documentation
Industry Services
for the entire life cycle
6/10
Siemens D 18.1 · 2014
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Overview
Online Support:
Fast access to technical information for all the products of
Siemens Industry in the form of manuals, FAQs and application
examples makes it unnecessary to contact an expert in most
cases.
The Siemens Industry Online Support also provides a platform
for exchanging information with other users.
Industry Online Support gives you direct, central access to
in-depth information concerning products, systems and applica-
tions for industry. You will find numerous programming, configu-
ration and application examples here too. The content is avail-
able in six different languages and can be accessed anywhere
thanks to a mobile app. The Technical Forum of Online Support
provides the opportunity for users to swap information. The
Support Request function allows contact to be established with
Siemens experts in Technical Support. Siemens Industry Online
Support ensures that users in industry are always kept up-to-
date with news, software updates and announcements by
means of newsletters and Twitter.
/industry/OnlineSupport
Technical Support:
Technical queries regarding products and systems can arise at
any time – ranging from optimizing use to rectifying faults.
The Technical Support specialists provide the relevant support
round-the-clock and will answer questions about the function-
ality and operation of products and systems.
Spare Parts:
A missing spare part can adversely affect plant availability and
cause production failures.
It is good that the experts from Siemens ensure a fast and
smooth exchange process.
Spare parts and spare parts packages for electric motors
and converters
The global Siemens service organization and the maintenance-
friendly design of Siemens machines permit a short response
time and immediate replacement of faulty individual compo-
nents. Siemens Industry Services ensures fast availability of
standard spare parts. Delivery times for individual manufactur-
ing vary according to the production overhead.
Siemens Industry Services process all inquiries as quickly as
possible to the satisfaction of customers. Delivery times cannot
always be precisely planned due, for example, to country-spe-
cific customs regulations, and some parts need to be specially
manufactured, so it is recommended that important spare parts
and core components are stocked on site to ensure a fast re-
sponse. Any costs associated with failures can also be mini-
mized by stocking a spare parts package on site.
Spare parts packages for electric motors
To simplify stockkeeping as far as possible, for general industrial
machines and especially for machine tools (e.g. 1PH7, 1PH8
and 1PL6), Siemens offers spare parts packages that have been
assembled specifically for the respective motors. Spare parts
packages are also available that are individually tailored to the
plant, as well as individual spare parts for special purposes.
Spare parts packages for converters
In the medium-voltage range in particular, converters are often
an essential component of the main plant drive. Their functional
capability is the prerequisite for reliable plant operation.
Optimum availability of spare parts is also important to minimize
downtimes.
© Siemens AG 2014