SEW EURODRIVE
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The following services are available to you:
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Production support
Our experts will be pleased to provide you with support during your
production startup. This makes it possible to identify problems as soon
as they arise and intervene early to remedy them. We will supervise the
drive technology during the startup phase, train your staff if necessary,
and help you optimize your process sequences.
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Remote service
We will use remote access to support you in diagnosing the current
status of your drive technology and in appropriate fault evaluation.
These and many more services are available to you at any time and
worldwide. All you need is an on-site computer with an Internet
connection. You do not need to install any additional software. This
boosts productivity and minimizes your downtimes.
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Repairs
Should repairs be required, we can help. Even for products from
other manufacturers. Our repair services are tailored to your needs
and range from simple emergency repairs and functional repairs all
the way to as-new repair work with a 24-month guarantee on the
complete drive. And if things have to be done in a hurry, ask about
our rush order repairs and our on-site service.
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Inspection & Maintenance
We can raise your operational safety and system availability with our
comprehensive range of inspection and maintenance services, including
endoscopy for the fast diagnosis of your gear unit or the comprehen-
sive analysis of your gearmotor oil as part of the oil check. We will
happily check your entire drive technology in an existing system and
give you a 12-month liability for defects on all drive components we
have checked and found to be in working order. Simply ask about the
SEW quick check.
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Spare parts service
Even if you carry out the repairs yourself, in 95% of cases we will
dispatch the spare parts required on the same day. No matter whether
you contact us personally or use our Online Support to place the
order. We guarantee immediate availability and provision of original
SEW-EURODRIVE replacement parts.
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Pick-Up and Delivery-Service
Our Pick-Up and Delivery Service ensures fast pick-up and delivery of
your drive technology coupled with support from our service experts to
help you disassemble and reassemble the drive components. Thanks to
our wide-ranging network of service sites, we are always nearby, and
can ensure quick response times. We will be happy to also take over all
the transport logistics. Simply ask about the Pick-Up Box.
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Express Assembly
In urgent cases involving replacement or new gearmotors or electronic
products, our highly skilled service staff will provide expert assistance.
With 41 service sites in Germany alone, our wide-ranging customer
support and service network generally enables us to assemble and
deliver the drive components on the same day they are ordered. For
you, this means greater process reliability and shorter cost-intensive
downtimes.
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Condition monitoring
Our condition monitoring is based on systematically determining the
condition of all drive technology and drive automation. You receive
entire concepts, from initial consulting and designing of the optimal
analysis method all the way through to installation and diagnostics.
Minimize your production downtimes and utilize our brakes diagnosis
or SmartCheck vibration sensor, for example.
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24h Service Hotline
Trained technicians and engineers are available for you round the clock –
whether to provide technical information or to arrange rush orders for
repairs, express assemblies and replacement part dispatch.
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Energy management
Our energy experts will help you optimize the energy efficiency of
your machinery and systems and decide on the best way to use
energy-optimized drive systems. This will enable you to boost the
energy-efficiency of your system and reduce your energy costs, and
you will also receive an energy report from us to prove the success
for your energy management system.
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Energy efficiency tools
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Variant management
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Troubleshooting
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Replacement parts or replacement
product selection
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Scope diagnostic function
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CDM
®
database
Support tools & resources
that are available to you:
LIFE CYCLE SERVICES