DCS550 Technical catalog e a

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Service

ABB follows a four-phase model for managing drive life cycles, which brings enhanced customer support and improved efficiency.

Examples of life cycle services are: selection and dimensioning, installation and commissioning, preventive and corrective maintenance, remote services, spare part services,

training and learning, technical support, upgrade and retrofit, replacement and recycling.

- Spare part, maintenance and repair

services are available as long as

materials can be obtained.

- ABB cannot guarantee availability of life

cycle services for technical reasons or

within reasonable cost.

Limited life cycle services

Caution!

A drive entering the Limited or Obsolete phase has limited repair options.

This may result in unpredictable process downtime. To avoid this possibility, the drive

should be kept in the Active or Classic phase.

Limited

Obsolete

Active

Classic

- The drive, with complete life cycle

services, is available for purchase.

- The drive, with complete life cycle

services, is available for plant extensions.

Complete life cycle services

To ensure the availability of complete life cycle services, a drive must be in the Active

or Classic phase. A drive can be kept in the Active or Classic phase by upgrading,

retrofitting or replacing.

The ABB DriveHelp service is ABB‘s globally operating

process for handling LV drives warranty claims. It

has been exclusively tailored for international OEM

customers, who have purchased LV drives manufactured

by ABB for their production machinery and equipment.

The service covers all LV drives manufactured by ABB,

that are delivered to International machine manufacturers

builder.

Efficient service

As indicated by its name, the new ABB DriveHelp service tar-

gets at supporting International machine manufacturer builder

customers at all times by offering them an efficiently operat-

ing warranty service that enables them to run their business

operations at an optimum maximum level. The ABB DriveHelp

service defines clear procedures, which advise the machine

builder customers whom to contact in case any of their ABB

LV drives fails during the warranty period in order to get assis-

tance as soon as possible from the nearest local ABB service

provider.

The ABB DriveHelp team can be reached 24 hours a day and

is committed to ensureing that the machine builder customers

have a competent, local person available to assist them within

the shortest possible time whenever help is needed.

A well defined operations model

The target of the ABB DriveHelp service is to quickly locate

the official ABB service provider, which is closest to the

customer. In the event a case of an LV drive failure, the end-

user informs the OEM agent in his counrtry, who forwards the

message with product and customer information to the seller

of the drive. After having checked the warranty, he will send

a warranty claim with all necessary information to the ABB

DriveHelp team.

The ABB DriveHelp team will process the warranty claim,

choose the best suitable service provider, follow up the re-

sponse time to the end user and finalize the case. The service

provider allocated to the case will contact the end customer

within 24 hours of receiving information from the ABB Drive-

Help team. The ABB service provider takes care of the war-

ranty service request and sends a service and warranty report

to the ABB DriveHelp team as well as the original ABB drives

sales company.

Training

Throughout the value chain, from pre-purchase to replace-

ment and recycling of a drive, ABB offers product, application

and general technical training both in classrooms and over the

internet.

Classroom training typically comprises theoretical presenta-

tions and hands-on exercises.

To meet its customers’ growing interest in self-learning, ABB

offers several e-learning modules for DCS550 available in the

Internet. The training content includes product features, ap-

plications, installation and start-up procedures, programming,

PC tools, maintenance and trouble-shooting fault finding.

The majority of training is delivered by ABB training centre’s.

Versatile training services are also offered by local ABB sales

and service companies and their channel partners. Some

courses are organized at the customer’s location. Benefits of

professional training include enhanced personnel and plant

safety, reduced downtime, improved productivity and in-

creased employee motivation. More information about ABB’s

training centre’s and the courses can be found from the ABB

University at www.abb.com/abbuniversity.

ABB drive life cycle management model